Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Yes! Please "contact shop owner" and ask!
Most of our gear is "one size fits most". If you are ordering for a child, small adult or a larger person, please let us know so we can ensure a good fit.
We do accept returns, but only if we (the seller) are at fault. This includes manufacturing defects, incorrect description or incorrect item. As each item is made to order, at this time we are unable to offer a blanket return policy.
Dec 26, 2020
Dec 26, 2020
The cap looks amazing, though it takes some patients to put it on as I’m scared I might tear it accidentally. Please don’t take this as a criticism of the product itself, I just wish I would of gave myself a little more room for the chest measurement.
Nov 22, 2020
Oct 22, 2020
Jul 27, 2020
Bought this and one custom item for my wedding this October. The cloak arrived in a simple drawstring bag, and is made of such nice quality. The color was exactly what I was hoping for and the length was great. It turned out my fiancé was just a bit big for the extra large size we ordered however. I contacted Zan to request a size adjustment and he recommended to save me money and headache, to go for the unsized knights cloak instead, and he would just charge me the difference instead of the additional shipping fees and customization fees and sizing headache. Could not thank him enough for his honesty and quick response time. We did go ahead and switch to the knights cloak, and I can’t wait to see how great it looks. Could not recommend this company enough. We will definitely be buying more once the ren faire’s open again!