Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Yes! Please "contact shop owner" and ask!
Most of our gear is "one size fits most". If you are ordering for a child, small adult or a larger person, please let us know so we can ensure a good fit.
We do accept returns, but only if we (the seller) are at fault. This includes manufacturing defects, incorrect description or incorrect item. As each item is made to order, at this time we are unable to offer a blanket return policy.
Jul 27, 2020
Bought this and one custom item for my wedding this October. The cloak arrived in a simple drawstring bag, and is made of such nice quality. The color was exactly what I was hoping for and the length was great. It turned out my fiancé was just a bit big for the extra large size we ordered however. I contacted Zan to request a size adjustment and he recommended to save me money and headache, to go for the unsized knights cloak instead, and he would just charge me the difference instead of the additional shipping fees and customization fees and sizing headache. Could not thank him enough for his honesty and quick response time. We did go ahead and switch to the knights cloak, and I can’t wait to see how great it looks. Could not recommend this company enough. We will definitely be buying more once the ren faire’s open again!
Jun 10, 2020
Great quality. Good communication between seller and buyer.
Sep 28, 2019
Love the color of this cloak. A bit longer would have been perfect.
Aug 28, 2019
Exactly as shown but even better in person.
May 21, 2019
This cloak is amazing and great quality! The fabric seems very durable and light, our only complaint would be that it took us a little while to figure out how to put it on, but after staring at the product photos for a bit we figured it out. The dark green color we chose turned out perfectly too! Would definitely buy again.