Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Yes! Please "contact shop owner" and ask!
Most of our gear is "one size fits most". If you are ordering for a child, small adult or a larger person, please let us know so we can ensure a good fit.
We do accept returns, but only if we (the seller) are at fault. This includes manufacturing defects, incorrect description or incorrect item. As each item is made to order, at this time we are unable to offer a blanket return policy.
Dec 7, 2020
I'm a little surprised that this hood is not the same color (I ordered chocolate) as the cloak that I bought from them a while back, but I still love it. The workmanship is wonderful and the fabric is nice.
Oct 11, 2020
Fast shipping and quality product... love it!
Sep 25, 2020
Aug 22, 2020
A great product as always from this group!
Aug 17, 2020
These hoods are awesome. They are stitched well and they stay on the head in mild wind gusts. I like the length that they hang on the shoulders and chest.