Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Yes! Please "contact shop owner" and ask!
Most of our gear is "one size fits most". If you are ordering for a child, small adult or a larger person, please let us know so we can ensure a good fit.
We do accept returns, but only if we (the seller) are at fault. This includes manufacturing defects, incorrect description or incorrect item. As each item is made to order, at this time we are unable to offer a blanket return policy.
Sep 7, 2022
Beyond my expectations! Lovely, thick felted wool cape, simple and well made. I want to live in it!
Jul 5, 2022
Incredibly high quality cloak, quick response and turnaround from the seller, and overall an incredibly positive shopping experience! I will definitely be purchasing from Fell & Fair for my future cloak needs!
May 6, 2022
Excellent quality material and design. Completely happy with it.
Apr 22, 2022
Got here very quickly and they are wonderful to deal with!
Apr 8, 2022
Heavy. Authentic. Well made. 10/10.