Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Yes! Please "contact shop owner" and ask!
Most of our gear is "one size fits most". If you are ordering for a child, small adult or a larger person, please let us know so we can ensure a good fit.
We do accept returns, but only if we (the seller) are at fault. This includes manufacturing defects, incorrect description or incorrect item. As each item is made to order, at this time we are unable to offer a blanket return policy.
Apr 7, 2021
Amazing! Very lovely cape!
Mar 21, 2021
My green wool cloak is exactly what I was hoping for! Incredible craftsmanship with attention to detail in every stitch. This piece is as functional as it is attractive. Cozy, beautiful and fierce—a triple threat!
Mar 20, 2021
Absolutely amazing design and quality. I live off grid and this is the first cloak to look like it's going to survive daily wear in the woods! And it's so warm! Tried it on this morning and not taken it off since, didn't need to put my burner on was so cosy. It's the perfect design to keep you warm, doesn't get caught on the woodland floor, worn it out collecting firewood and doing some off grid washing and kept me warm, but didn't get in the way like a lot of cloaks do (again, ace design) and it's also wool, so naturally water resistant, and remarkably light and extremely comfy to wear. Couldn't recommend this enough, treat yourself, you won't be disappointed 😉
Dec 25, 2020
I had a great buying experience from Fell and Fair. The online shop was sold out of the grey color I was trying to order. So, I contacted the seller and asked when that color might be back in stock. The response was almost immediate. I was sent pictures of other grey wool fabrics to choose from. After picking one and ordering my order arrived very fast, less than 10 days. The wool that I received was even nicer in person. The cloak is very well made. I am very happy with the quality, the speed at which I received it and the customer service I received. Thank you!
Dec 25, 2020
Beautiful fabric. Well made. The service was fast and friendly. I asked for the hem to be shorter and my request was accommodated with no problem. I would definitely buy again from Fell and Fair.