5-6 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Yes! Please "contact shop owner" and ask!
Most of our gear is "one size fits most". If you are ordering for a child, small adult or a larger person, please let us know so we can ensure a good fit.
We do accept returns, but only if we (the seller) are at fault. This includes manufacturing defects, incorrect description or incorrect item. As each item is made to order, at this time we are unable to offer a blanket return policy.
Nov 13, 2023
Been a couple weeks since I received my item and just had a chance to sit down for a review. I was looking for something to shade my head at my local Ren Faire and stumbled upon this hood when looking for something that fits my costume. I was worried at first because I am a larger guy and most things do not fit me straight out the gate. I spent a couple days talking back and forth with the seller (shoutout to Kat) about sizing because the crown of my head is 65cm. They were understanding and worked on modifying their design despite having their own time crunch coming up. I received my hood before I needed it and the look and feel was great. The fit is a little snug but that is too be expected overall for my size. The hood came in this great little bag (new dice bag!) with a few other goodies as well!
May 13, 2023
Absolutely perfect. I’m so glad I bought the detachable hood. It adds such a flair to my Ren Faire costume.